RidesIQ Privacy Policy

1. Introduction

Welcome to RidesIQ ("we," "us," or "our"). We are committed to protecting the privacy and security of our users' personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our vehicle telematics services. By accessing or using our services, you consent to the practices described in this Privacy Policy.

This Privacy Policy is intended to comply with applicable U.S. federal laws and relevant state laws, including the Delaware Online Privacy and Protection Act. If you reside in a different state or country, you may have additional rights under your local laws.

2. Information We Collect

We collect different types of information about you and your vehicle(s), including:

Personal Information

• Contact details: name, email address, phone number, and company name (if applicable).
• Account credentials: username, password, or other details that help us verify your account.

Vehicle and Telemetry Data

• Location data: GPS-based location of vehicles in real time.
• Vehicle diagnostics: odometer readings, engine status, fuel usage, battery levels, diagnostic trouble codes, and maintenance records.
• Driving behavior: speed, acceleration, braking patterns, route information, and trip history.

Usage Information

• Log data: IP address, browser type, device information, operating system, and timestamps of your visits.
• Cookies and similar technologies: We may use cookies or similar tracking tools to enhance your user experience and improve our services.

Communication Data

• Feedback, inquiries, or support requests: content you share when contacting our support team or engaging with us on social media.

3. How We Use Your Information

We use the information we collect for various purposes, including:

Service Delivery

• Providing real-time telematics data, driver behavior insights, and fleet management tools.
• Processing and managing user accounts, vehicle registrations, and service subscriptions.

Business Operations

• Personalizing your experience based on vehicle data and driving history.
• Analyzing usage trends, vehicle performance metrics, and customer feedback to improve our services.

Communication

• Sending service updates, promotional materials, and newsletters (you can opt out at any time).
• Responding to support requests, inquiries, and feedback.

Legal Compliance & Security

• Detecting, preventing, and addressing fraud, unauthorized use, or violations of our policies.
• Complying with applicable legal requirements, including Delaware state laws, federal regulations, and other jurisdictions' legal requirements as needed.

4. Legal Basis for Processing (If Applicable Under GDPR or Similar Laws)

If you are located in a jurisdiction that requires a lawful basis for data processing (e.g., the EU under the General Data Protection Regulation), our legal bases may include:

• Consent: where you have expressly given us permission (e.g., for marketing communications).
• Contract: where processing is necessary for the performance of a contract with you (e.g., providing telematics services).
• Legal Obligation: where we are legally required to process your information (e.g., tax obligations).
• Legitimate Interests: where processing is necessary for our legitimate business interests, provided these do not override your fundamental rights (e.g., security enhancements, fraud prevention).

5. How We Share and Disclose Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

Service Providers

• Third-party vendors who assist with analytics, payment processing, hosting, customer support, and other essential services.
• These providers have access to your information only as needed to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.

Affiliates and Partners

• Within our corporate family (if applicable) or with business partners who help deliver our services or co-sponsor our events.
• If we engage in joint marketing activities, we will ensure any sharing complies with applicable laws (including Delaware law).

Legal Requirements

• If required by law, regulation, or court order.
• To enforce or apply our terms and conditions, protect our rights, or comply with a legal or regulatory obligation (including Delaware law enforcement or regulatory bodies, if applicable).

Business Transfers

• In the event of a merger, acquisition, or sale of all or a portion of our assets, user information may be transferred. We will notify you via email and/or a prominent notice on our website if such a change in ownership occurs.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with contractual or legal obligations. The exact retention period may vary based on the nature of the data and our contractual or legal requirements (e.g., statutes of limitation, state and federal mandates).

7. Data Security

We take reasonable and appropriate measures to protect the information we collect and store, including:

• Encryption: using SSL/TLS protocols for data in transit.
• Access Controls: restricting access to authorized personnel on a need-to-know basis.
• Regular Audits: monitoring systems and infrastructure to detect potential vulnerabilities.

No method of transmission or storage is entirely secure, and we cannot guarantee absolute security.

8. International Data Transfers

If you use our services from outside the country where our servers are located, your information may be transferred, stored, and processed in a different country. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy, including implementing appropriate safeguards for cross-border data transfers.

9. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as:

• Access: requesting a copy of the personal data we hold about you.
• Rectification: asking us to correct inaccuracies in your information.
• Erasure: requesting the deletion of your personal data, subject to certain exceptions.
• Restriction: asking to limit how we use your data.
• Portability: requesting to receive your information in a structured, commonly used format.
• Objection: objecting to processing based on legitimate interests or direct marketing.

To exercise these rights, please contact us at info@ridesiq.com. We may require certain information to verify your identity before we process your request.

10. Children's Privacy

Our services are not intended for individuals under the age of 16 (or under the age of majority in your jurisdiction), and we do not knowingly collect personal data from such individuals. If you believe we have collected information from a minor, please contact us at info@ridesiq.com. We will promptly investigate and delete any such information if appropriate or required by law.

11. Third-Party Websites and Services

Our website or services may link to third-party websites or services that are not operated by us. This Privacy Policy does not apply to any third-party websites or services. We encourage you to review the privacy policies of these third parties to understand their practices.

12. Compliance with Delaware Law

Delaware Online Privacy and Protection Act: We comply with relevant provisions of Delaware state law relating to online privacy and the protection of personal information.

Do Not Track Disclosures: Delaware law may require us to disclose how we respond to "Do Not Track" signals. Currently, our website does not respond to "Do Not Track" signals from browsers. We will update this policy if our practices change.

Enforcement and Complaints: If you are a Delaware resident and have a complaint or concern regarding our privacy practices, you may contact us using the information in Section 13 below. You may also contact the Delaware Department of Justice, Consumer Protection Unit (visit https://attorneygeneral.delaware.gov/fraud/cpu/ for more details).

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes, we will post the updated policy on our website and revise the "Effective Date" at the top. Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.

14. Governing Law and Dispute Resolution

This Privacy Policy and any related disputes are governed by the laws of the State of Delaware, without regard to its conflict of laws principles. Any disputes arising under or related to this Privacy Policy will be resolved in the state or federal courts located in Delaware, and you consent to the jurisdiction of those courts.

15. Contact Us

If you have questions or concerns about this Privacy Policy, or if you wish to exercise any of your data rights, please contact us at: info@ridesiq.com